| Dispute Resolution
Division |
What is Dispute Resolution?
Dispute Resolution (DR) is a term used to
encompass many different techniques for resolving conflicts. Better Business Bureau DR is
informal, low cost, and user-friendly.
In conciliation, the BBB collects
information from both parties to a dispute and works to encourage open communication
between them. BBB staff can effectively present the customer's views to the business and
offer the business' viewpoint to the customer in a neutral way. Many disputes can be ended
simply and quickly this way.
In mediation, a professionally trained
mediator helps the parties to work out their own mutually agreeable solution to the
dispute. Mediation is confidential, effective, and can offer win/win solutions to
difficult problems.
In arbitration, parties state their
views, offer evidence at an arbitration hearing, and agree to let an impartial,
professionally-trained arbitrator make a decision that will end the dispute.
To obtain information
on Arbitration or Mediation programs, contact
The Better Business Bureau Serving Western VA.
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