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The Better Business Bureau (BBB) is committed to maintaining
your confidence and trust, and accordingly maintains the following
privacy policy to protect your personal information.
BBB's Commitment
to Security
BBB encrypts billing information wherever requested online. Personal
information is accessible only by staff and volunteers designated
to handle complaints or requests. All BBB agents and contractors
with access to personal information are also bound to adhere to
this policy as part of their contract with BBB.
Personal Information
that BBB May Collect
BBB collects the following types of personal information: names,
postal and e-mail addresses, phone and facsimile numbers, billing
information, and complaint and inquiry information. BBB may also
collect business information from sole proprietorships that apply
for membership or program participation, some of which might constitute
personal information, as well as personal information from individuals
acting solely in their business capacity. BBB's online complaint
form is hosted by the Council of Better Business Bureaus, which
processes your complaint according to its own privacy and security
policies.
BBB does not collect or maintain information from those actually
known to be under the age of 13, and no part of our site is structured
to attract anyone under the age of 13.
How BBB May Use
Personal Information
Unless you consent, BBB will use your personal information for
the purpose for which it was submitted such as to reply to inquiries,
handle your complaints and process billing and business requests
related to program participation, and we will use such information
to provide operational notices, and in program recordkeeping and
to conduct research on industry marketplace practices. Our research
may lead to the publication of aggregate demographic data but
will not result in the reporting or publication of any personal
information provided to us. At certain points where personal information
is collected on our site, there may be a box where you may indicate
you would like to be on a list to receive information about other
BBB programs and services and about ways to support BBB. At any
time you can add or remove your name from our mailing list by
contacting us at info@roanoke.bbb.org.
How Your Information
May Be Shared
In order to process complaints against businesses, BBB will transfer
complaints received to the company complained about. It is also
possible that a complaint, request or inquiry will be more appropriately
handled by another BBB, in which case the request or inquiry will
be transferred to the proper BBB. By completing a complaint form
or sending us a request or inquiry, you are allowing us to forward
your information to the proper business and also to the proper
BBB, if necessary. Consumer inquiries may be forwarded by email,
and consumers should recognize that this method of transmission
may not be secure. BBB may also share your personal information
with the CBBB for CBBB to research industry marketplace practices.
Just as in any research we may do, CBBB research will not result
in the reporting or publication of any personal information. BBB
never sells or rents personal information.
We will also release personal information under the following
circumstances:
- Where release is required by law (for example, a subpoena)
or regulation, or is requested by an agency for governmental
investigative purposes or governmental proceedings;
- Where our records indicate a company may be engaged in fraudulent
activity or other deceptive practices that a governmental agency
should be made aware of;
- To appropriate governmental authorities, where warranted
by a company's failure to participate in the BBB's advertising
self-regulatory process; or
- To appropriate persons, where your communication suggests
possible harm to others.
Help
Us Keep Your Personal Information Accurate
If your personal information changes or you would like to review
the personal information we may have on file, please email us
with the new information or your review request at info@roanoke.bbb.org.
Let us also know the department or BBB program that led to your
submission of personal information so we may efficiently locate
your information.
Computer Tracking
and Cookies
Our web site is not set up to track, collect or distribute personal
information not entered by its visitors. Our site logs do generate
certain kinds of non-identifying site usage data, such as the
number of hits and visits to our site. This information is used
for internal purposes by technical support staff to provide better
services to the public and may also be provided to others, but
again, the statistics contain no personal information and cannot
be used to gather such information.
A cookie is a small amount of data that is sent to your browser
from a Web server and stored on your computer's hard drive. The
BBB uses non-identifying cookies to provide easier site navigation
and access to forms. You can still use BBB site if your browser
is set to reject cookies. Our cookies do not generate personal
data, do not read personal data from your machine and are never
tied to anything that could be used to identify you.
Problems
If you have a complaint about the BBB's compliance with this privacy
policy, you may contact us at info@roanoke.bbb.org.
If we are unable to resolve your complaint to your satisfaction,
you may elect to proceed with the Privacy Policy Review Service
by completing the complaint
form.
April 8, 2008
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