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Resource Center |
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| Other Resources | |
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Accrediting Council For Schools |
Accrediting Council For Schools (202) 336-6780 750 First Street NE Suite 900 Washington DC 20002 Association of accredited career schools training in business and business related subjects. |
| ADVERTISING
ISSUES, ABUSES |
Federal Trade Commission
6th Street & Pennsylvania Avenue Rm. 240 Washington DC 20580 202-326-2222 TDD/TTY 202-326-2502 1-800-382-4357 (to report consumer fraud) URL: www.ftc.gov Consumer protection agency. Investigates unfair and deceptive advertising (Truth in Lending/Leasing) and credit collection abuses. Handles complaints and has literature. Also at 216-263-3410 |
| AGING, DEPARTMENT FOR THE | 1600 Forest Avenue, Suite 102
Richmond, VA 23229 804-662-9333 Toll Free: (800)552-3402 Administration On Aging |
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American Association of Retired People |
Free Publications for caregivers and those over 50; Lists
of caregivers, support groups & workshops League of
Older Americans National
Association of Area Aging |
| ATTORNEYS GENERAL OFFICES | Bristol: 870 Bonham Road 24201 Post Office Box 1768 Bristol, VA 24203-1768 540-669-9992 Lynchburg: Roanoke: Salem: |
| BANKS, S & L'S, CURRENCY, ETC | American Mortgage Brokers
Association 1125 15th Street NW Washington, DC 20005 202-861-6565 Regulates Lenders - Handles Complaints Against Member Lenders Only. State Banking Authority
-Virginia Comptroller of the Currency
Division Of Financial Institutions Federal Deposit Insurance Corporation
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BBB Auto Line |
4200 Wilson Boulevard Suite 800 |
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Chambers of Commerce |
Bedford Area
Chamber of Commerce (540) 586-9401 |
| CHARITY RELATED SERVICES | Southwestern Virginia
Second Harvest Food Bank 1111 Shenandoah Avenue Roanoke, VA 24016 Or P.O. Box 2868 Roanoke, VA 24001-2868 540-342-3011 540-342-0056 Fax Blue Ridge Area Food Bank Total Action Against Poverty |
| CHILDREN'S SERVICES | Adoptive Families Of
America Tel: (612) 535-4829 URL: www.adoptivefam.org This organization publishes an annual directory of adoption agencies. Children's State Health Insurance Children's Organizations |
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Civil Rights Division |
950 Pennsylvania Avenue NW |
| CLOTHING, DRY CLEANING, ETC | American Apparel Manufacturers
Assoc. 140 W 51st Street New York, NY 10020 Tel: (212) 484-4006 Provides Consumer information. Handles Complaints For Member Companies. International Fabricare Inst.
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Commissioner of Revenues |
Abingdon - (540) 676-6270 |
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Commonwealth Attorneys |
Bedford County |
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Commodity Futures Trading Commission |
1155 21st Street NW Washington DC 20581 (202) 418 - 5080 Enforces federal statutes, monitors, and regulates commodity futures and options, brokerage houses, industry salespersons. Handles complaints and provides info. |
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Consumer Credit Counseling |
7000 Peters Creek Road Roanoke Va 24017 (800) 926-0042 |
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Consumer Protection Agencies |
Consumer Affairs P.O. Box 1163 Richmond VA 23201 (800) 552-9963 Consumer Product Safety Commission (800)638-2772 Washington DC TDD: |
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Courts |
Western Virginia Bankruptcy Court (540) 857-2391
Roanoke City Circuit Court - (540) 853-6702 315 Church Avenue SW Roanoke, VA Civil Division / UCC's( 540)853-6702 Criminial Division (540)853-6723 Judgements (540)853-6488 Wills/Probate( 540)853-6711 Roanoke City General District Court 315 Church Avenue SW Roanoke, Va (540) 853-2278 Traffic Fines 540-853-2278 Money Property / Rental Evicitions 540-853-2364 Warrants 540-853-2247 Traffic 540-853-2767 Criminal - 540-853-2361 Roanoke City Juv & Dom Court 315 Church Avenue Roanoke VA (540) 853-2389 Clerk - Case Resets ( 540)853-2207 Fines & Costs( 540) 853-2362 Support Motions( 540)853-1374 Magistrates Office( 540)853-2247 Roanoke County Circuit Court 305 East Main Street Salem, Va 24153 (540)387-6205 Steven McGraw Clerk of Court Automated Message (540)772-8931 Laws Wills Estates( 540)387-6206 Roanoke County General District 305 East Main Street Salem Va 24153 (540) 387-6168 Automated Message ( 540)772-8934 Traffic (540)387-6170 Roanoke County Juv & Dom 305 East Main Street Salem Va 24153 (540)387-6126 Automated Message ( 540)772-8934 Salem City Circuit Court 2 East Calhoun Street Salem, Va 24153 (540)375-3067 Salem City General District Court - 540- 375-3044 2 East Calhoun Street Salem, Va 24153 Clerk & Civil Court (540)375-3044 Criminal Court( 540)375-3044 Traffic Court (540)375-4023 TDD:( 800)828-1120 Salem City Juv & Dom 2 East Calhoun Street Salem, Va 24153 (540) 375-3044 TDD:( 800)828-1120 Court Services( 540) 375-3046 |
| CREDIT, DEBTS, LOANS, ETC | American Mortgage Brokers
Association Tel: (202) 861-6565 Regulates Lenders - Handles Complaints Against Member Lenders Only. National Association Of Mortgage
Brokers Dept.
of Education Federal
Deposit Insurance Corp Internal
Revenue Service (IRS) Equifax P.O. Box 74021
Atlanta GA 30374-0241 Dun & Bradstreet Corporation
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| CREDIT, FINANCE, COLLECTIONS | Federal Trade Commission
6th Street & Pennsylvania Avenue Rm. 240 Washington DC 20580 202-362-2222 TDD/TTY 202-326-2502 1-800-382-4357 (to report consumer fraud) Consumer protection agency. Investigates unfair and deceptive advertising (Truth in Lending/Leasing) and credit collection abuses. Handles complaints and has literature. Also at 216-263-3410 |
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Department of Agriculture |
1100 Bank Street
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Department of Alcohol & Beverage Control |
P.O. Box 27491 Richmond VA 27491 (804) 213-4400 TDD: Local (804) 213-4687 Toll Free Hotline : (800) 552-3200 Regulates and controls the possession, sale, transportation, and delivery of alcoholic beverages into and within Virginia |
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Department of Education |
400 Maryland Avenue SW Washington DC 20044 (800) 433-3243 Information on Financial Aid and Student Loans |
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Department of Health & Human Services |
200 Independence Avenue SW Washington DC 20201 (202) 619-0257 |
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Department of Criminal Justice Service |
805 East Broad Street 10th Floor Richmond VA 23129 (804) 786-4000 Crime Prevention, Forensic Science, Grants Administration, Private Security Services & Standards & Certification. |
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Department of Mental Health Retardation |
P.O. Box 1797 Richmond, VA 23218 (804)786-3921 |
| DISABLED PERSONS ASSISTANCE | American Speech-Language-Hearing
Assoc. Tel: (800) 638-8255 For Information And Assistance With Purchase Of Hearing Aids Children of Aging Parents National Institute on
Deafness |
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Federal Aviation Administration |
800 Independence Highway, Washington DC 20591 (800) 322-7873 A service of Dept. of Transportation. Can provide safety information on airlines. Handles airlines. Handles airline service complaints ( lost baggage, ticket problems, aircraft schedule problems) |
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Federal Communications Commission |
1919 M Street NW Washington DC 20554 (888) 225-5322 Regular Number : (202)418-0200 TDD: (202)418-2555 Email: fccinfo@fcc.gov |
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Federal Housing Authority |
(540) 981-2583 |
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Federal Reserve System |
Regulates lenders. (216) 579-2000 |
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Food & Drug Administration |
(540) 265-6037 |
| FOOD PRODUCTS AND RELATED | Food & Drug Administration
5600 Fishers Lane Room 1675 Rockville, Maryland 20857 301-827-4420 URL: www.fda.gov Complaint # 1-800-437-2382. FAX: 225-7477 Handles complaints & provides info re: food, drugs, cosmetics, animal food, vet drugs and meds, medical devices. also: (800) 532-4440 / 800-532-4440 – Labeling & Drugs US Department of Agriculture |
| FRAUD | National Fraud Information
Center 1-800-876-7060 URL: fraud.org/welcome.htm Internet, Against the Elderly, and Telemarketing |
| FUNERAL AND RELATED SERVICES | Cemetery Consumer Service
Council P.O. Box 2028 Reston, VA 22090 Tel: (703) 391-8407 |
| GENERAL INFORMATION | Consumer World URL: www.consumerworld.org A categorical listing of useful consumer resources on the Internet. Roanoke Information &
Referral |
| HEALTH RELATED SERVICES | Eldercare Locator Tel: (800) 677-1116 URL: http://www.n4a.org Service of National Association of Area Agencies on Aging. Free information and referrals to local caregiving resources. Environmental
Protection Agency Food And Drug Administration State Department Of Health US Department of Agriculture United Way |
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Health Professions |
Board of Audiology / Speech Pathology 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9907 To file Complaint ( 800) 533-1560 Board of Dentistry 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9906 To file complaint (800) 533-1560 Board of Funeral Directors 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9907 To file a complaint (800) 533-1560 Board of Health Professions 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9918 To file a complaint (800)533-1560 Board of Medicine 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9925 To File a complaint (800) 533-1560 Board of Nursing 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9909 To file a complaint (800) 533-1560 Board of Nursing Home Administrators 1601 Rolling Hills Drive Richmond, VA 23229-5005 (804) 662-9907 To file a complaint (800) 533-1560 Board of Optometry 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9910 To file complaint (800)533-1560 Board of Pharmacy 1601 Rolling Hills Drive Richmond, VA 23229-5005 (804) 662-9921 To file complaint (800) 533-1560 Board of Phychology 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9913 To file a complaint (800) 533-1560 Board of Professional Counselors 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9912 To file complaint (800) 533-1560 Board of Social Work 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9914 To file complaint (800) 533-1560 Board of Veterinary Medicine 1601 Rolling Hills Drive Richmond VA 23229-5005 (804) 662-9915 To file a complaint (800) 533-1560 |
| HOUSING ISSUES | Department Of Housing
And Urban Development (HUD) Office of Fair Housing and Equal Opportunity Department of Housing and Urban Development 451 Seventh St. SW, Room 5204 Washington, DC 20410-2000 800-669-9777 URL: www.hud.gov Federal law prohibits housing discrimination based on your race, color, national origin, religion, sex, family status, or disability. If you have been trying to buy or rent a home or apartment and you believe your rights have been violated, you can file a fair housing complaint. |
| INSURANCE AND RELATED | Insurance Hotline/Insurance
Information 555 13th Street, NW Washington, DC 20004-1109 Tel: (800) 942-4242 This Agency Provides Information On Life, Health, Auto, Home & Business Insurance. They Do Not Take Complaints. Bureau of Insurance |
| INFORMATION REFERRAL SERVICES | Roanoke Information &
Referral 540-982-2345 Southwest Virginia Information & Referral 1-800-354-3388 Waynesboro, Staunton, & Harrisonburg
Information & Referral |
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International Chamber of Commerce |
1212 Avenue of the Americas New York New York 10036 Information regarding international member businesses. |
| LABOR RELATED SERVICES | Office of Public Affairs
Department of Labor 200 Constitution Avenue NW Washington DC 20210 202-219-7316 (general inquiries) www.dol.gov Occupational Safety & Health
Administration (OSHA) Local Labor Department Telephone
Numbers Roanoke Labor Department
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| LEGAL ASSISTANCE, ADVICE | American Civil Liberties
Union Executive Director: Kent Willis 6 N. 6th Street, Suite 400 Richmond, VA 23219 Phone: (804) 644-8022 URL: www.aclu.org The ACLU takes cases against the government for violations of civil liberties. |
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Legal Services |
Blue Ridge Legal Services |
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Library of Congress / Copywright |
101 Independence Avenue SE Washington DC 20559 |
| MAIL ORDER ISSUES | Direct Marketing Association P. O. Box 9008 Farmingdale, NY 11735-9099 Will ask its MEMBER companies to remove your name from their mailing lists at your request. Has no impact on NON-MEMBER companies. This is for 5 years. **You must send name, address & sign requests *** Postal Inspection Service |
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Mail Order Action Line |
1111 19 th Street
NW Suite 1100 |
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Mail Preference Service |
P.O. Box 9008
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Manufactured Housing & Standards |
451 Seventh Street SW Room 9156 |
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Motor Vehicle Dealer Board |
2201 West Broad
Street Suite 104 |
| MOVING/HAULERS ASSISTANCE | Federal Aviation Administration 800 Independence Highway Washington, DC 20591 Tel: (800) 322-7873 A service of Department of Transportation. Can provide safety information on airlines. Handles airline service complaints (lost baggage, ticket problems, aircraft on-time problems, etc.) National Highway Traffic Safety Admin.
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NAACP |
(540) 344-2424 |
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National Highway Traffic |
400 Seventh Street NW |
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New River Valley Credit Bureau |
(540) 382-2943 |
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Occupational Safety & Health Administration |
200 Constitution Avenue NW |
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Office of Attorney General |
900 East Main Street |
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Office of Civil Rights |
26 Federal Plaza New York, New York 10278 |
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Pension & Welfare Benefits |
Department of Labor Washington DC 20210 |
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Philanthropic Advisory Service |
Council Of Better Business Bureaus Department 23 |
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Postal Mail Fraud |
(800) 372-8347
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| PRODUCT RECALLS/SAFETY, ETC | Consumer Product Safety
Commission Tel: (800) 638-2772 Provides Product Recall And Product Safety Information. This Number Is The Hotline Number To Report Unsafe Products. Food &
Drug Administration |
| SECURITIES, INVESTMENTS, ETC | Securities And Exchange
Commission (SEC) 450 5th Street NW Washington DC 20549 (800) 732-0330 URL: www.sec.gov Complaints: www.sec.gov/consumer/jcompla.htm Protects investors in securities markets that operate fairly and to ensure that investors have access to disclosure of all material information concerning publicly traded securities. Handles complaints in regard to securities dealers & brokers |
| SENIOR CITIZEN ASSISTANCE | Administration On Aging URL: www.aoa.dhhs.gov Created by the 1965 Older Americans Act. Division of Dept of Health and Human Services. Works with Federal and State agencies to provide information and assistance to older Americans. |
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Small Business Administration |
Roanoke Regional Business Development Center |
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Southwest Virginia Information & Referral |
(800) 354-3388 |
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Southwest Virginia Legal Society |
227 West Cherry Street Marion Va 24354 |
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State Board of Contractors |
3600 West Broad Street |
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State Corporation Commission |
P.O. Box 1197 Richmond Va 23218 |
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State Security Administration |
P.O. Box 1197
Richmond Va 23218 |
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State Utility Commission |
P.O. Box 1197 Richmond Va 23218 |
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State Weights & Measures |
1100 Bank Street Room 402 Richmond ,VA 23218-1163 |
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Surface Transportation Board |
12th and Constitution
Avenue NW Washington DC 20423 |
| TAXES | Internal Revenue Service 1-800-829-1040 – Information & Problem Resolution 1-800-829-3676 – To order Tax Forms www.irs.ustreas.gov Answers questions re: taxes. Provides some free tax filing assistance to senior citizens, low-income families and physically challenged taxpayers. Also establish Federal Income Tax Withholding, obtain Employer ID Number. |
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Telephone Preference Service |
P.O. Box 9014
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| TRADEMARKS, PATENTS AND COPYRIGHTS | Commissioner of Patents
& Trademarks 2121 Crystal Drive #906 Washington DC 20231 703-305-8600 800-786-9199 Library of Congress / Copyright Office |
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US Chamber of Commerce |
1615 H Street
NW Washington DC 20062 |
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US Department of Housing |
(800) 271-6970
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US Postal Inspection Service Mid Atlantic Region |
P.O. Box 25009
Richmond VA 23260 -5009 |
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VA Coalition for the Prevention of Elder Abuse |
P.O. Box 10166 Richmond VA 23240 (804) 692-1260 Toll free Family Violence Hotline: 800-838-8238 Helps prevent elder abuse such as injury, inadequate clothing, inadequate care, confinement & malnourishment. |
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Virginia Commonweatlh Health |
(800) 862-8312 Chief Medical Examiner Western District 6600 Northside High School Rd. (540)561-6615 Children's Speciality Service( 540) 857- 7919 127 McClanahan St. SW (540)857-7919 213 McClanahan St SW ( 540)857-7229 |
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Virginia Department of Health |
Main Street Station (804)786-3561 1500 East Main Street Richmond, VA 23219 Provides vital records, family health services, communicable diease control, enviromental health, quality heatlh, quality care. |
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Virginia Department of Professional & Occupational Services |
3600 West Broad Street Richmond, Va 23230 (804) 367-8500 Speakers Bureau: 804-367-2194 Examinations 804-367-8569 Complaints 804-367-8504 Unlicensed Activity 804-367-2195 Fair Housing 804-367-8530 |
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Virginia Employment Commission |
P.O. Box 6871 5211 West Broad Street Richmond VA 23230 (804) 662-9614 Provides workforce service that promote maximum employment stability of Virginia. They also provide job transition services and economic information for Virginia through a statewide network of offices. |
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Virginia Fair Housing Office |
3600 West Broad Street Fifth Floor Room 554 Richmond, Va 23230 (804) 367-8530 Investigate complaints, local & regional housing, community education & outreach, training for bookmarks and legal booklets. |
| VIRGINIA'S JUDICIAL SYSTEM | URL: www.courts.state.va.us |
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Virginia Sales Tax |
Department of Sales Tax (540) 562-3510 |
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Virginia Social Service |
210 Church Avenue (540) 857-7920 |
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Virginia State Bar |
707 East Main Street Suite 1500 Richmond VA 23219-3485 |
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Virginia State Board of Elections |
200 North Ninth
Street Suite 101 Richmond VA 23219-3485 |
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Virginia Unclaimed Funds |
Unclaimed Funds Service (800) 468-1088 |